At Clearpoint Support, your privacy is not just a legal obligation—it is a fundamental part of how we operate. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for support services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out website forms (e.g., contact forms, quote requests, support tickets, or newsletter sign-ups).

• Communicate with us via email, phone, or live chat.

• Schedule a consultation or demo.

This information may include:

• Contact Data: First and last name, email address, phone number, mailing address, and company name.

• Support Data: Details about your service needs, technical issues, or any other information you choose to provide in your message.

• Account Data (if applicable): Username, password preferences, and service history.

2. How We Use Your Information

Clearpoint Support uses the information we collect for legitimate business purposes, including:

• To respond to inquiries submitted via our website forms.

• To provide, operate, and improve our support services.

• To communicate with you about service updates, appointments, or policy changes.

• To send occasional marketing emails (only if you have opted in; you may unsubscribe at any time).

• To prevent fraud and enhance security of our website and services.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Protect Your Information

Clearpoint uses reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure.

4. Website Form Submissions – What You Should Know

When you submit a form on our website (e.g., “Contact Us” or “Get Support”):

• Data retention: We retain your form submission for as long as necessary to fulfill your request, plus a reasonable period for follow-up and record-keeping.

• Third-party processors: We may use trusted third-party platforms (e.g., CRM, email hosting, form builder) to manage submissions. These providers are contractually bound to keep your data confidential and secure.

• No sensitive data: Please do not submit sensitive information (e.g., credit card numbers, health data, government IDs) via website forms unless explicitly requested and secured.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Enhance user experience.

• Analyze website traffic (e.g., Google Analytics).

• Remember form preferences.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without them.

6. Third-Party Links

Occasionally, we may include links to third-party websites (e.g., payment processors, help desk platforms). These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

7. Your Rights and Choices

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data, subject to legal or contractual limitations.

• Opt out of marketing communications.

• Withdraw consent where consent is the legal basis for processing.

To exercise any of these rights, contact us at legal@clearpointsupport.com.

We will respond within 30 days.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how Clearpoint Support handles your data, please contact us:

Clearpoint Support
Email: legal@clearpointsupport.com